Le début 2020 a été stressant et très difficile pour toute la planète. Un risque majeur, plutôt négligé dans les analyses, mais prévisible, est apparu. Qui était prêt ?

La rupture brutale des activités, de quasiment tous les secteurs est rare mais pas impossible. Votre entreprise saurait-elle réagir rapidement et dans la bonne direction ?

Une préparation en amont est évidemment nécessaire et négligée dans la grande majorité des sociétés suisses sauf des banques et des services stratégiques.

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Ce chef  d’entreprise décontracté a-t-il doté sa société d’un PCA ?

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Il existe une norme ISO 22301:2019 qui est un « système de management de la continuité des activités» abrégé SMCA. C’est le terme le plus correct à utiliser, le terme PCA est cependant encore très utilisé dans la pratique.  La norme spécifie les exigences pour planifier, établir, mettre en œuvre, exploiter, surveiller, réviser, maintenir et améliorer de manière continue un système de management documenté pour se protéger contre les incidents perturbateurs, en réduire la probabilité d'occurrence, y répondre et s'en remettre lorsqu'ils surviennent.

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La certification ISO 22301 permet de :

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Les évènements perturbateurs pouvant être maîtrisé par un plan de continuité des activités sont par exemple : incendie, cyber attaques, rupture du réseau de téléphonie, etc.

Un sinistre peut vite mettre en péril l’organisation et ses relations commerciales.

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Les consultants de FRACTAL-SWISS SA peuvent vous accompagner pour mettre en place un SMCA selon la norme, afin que tous dans votre entreprise sachent que faire, où aller, avec quelles missions, avec qui et comment, en cas de risques avérés ayant pour conséquence un arrêt de certaines ou de toutes les activités.

Un arrêt d’alimentation électrique, une épidémie locale ou mondiale, une rupture des approvisionnements, une faillite de fournisseur, une attaque informatique, etc… tous les risques que nous identifions avec vous et avec des conséquences notables doivent être considérés dans votre système de management des activités SMCA.

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Une certification 22301 est en outre possible dans certains pays et prochainement en Suisse les organismes agréés s’y préparant, 2020 oblige…Mais le plan est utile sans certificat bien entendu !

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Nous élaborons le plan avec vous afin que les effets d’un risque sur votre activité soient maîtrisés et les coûts limités. Cette démarche permet aussi des gains en activité normale tant elle éclaire sur certains dysfonctionnements. Elle fait partie d’une bonne gestion de la qualité.

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Un PCA n’est pas utile que pour une situation d’urgence !

Nous voyons 5 avantages essentiels qu’une entreprise peut engranger avec la mise en œuvre de cette norme de continuité des activités en suivant la méthodologie de FRACTAL-SWISS SA.

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1. Respectez les exigences légales

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De plus en plus de pays définissent les lois et les règlements exigeant la conformité à la continuité des activités. Et au-delà des intérêts du gouvernement, les entreprises privées, notamment dans le secteur bancaire et financier, exigent également de leurs fournisseurs et partenaires qu’ils mettent en œuvre des solutions de continuité des activités. ISO 22301 fournit un cadre et une méthodologie adaptés et pragmatique pour réaliser le respect de ces exigences, en réduisant les efforts administratifs et opérationnels, ainsi que le nombre de pénalités éventuelles à payer. L’avenir pourrait la rendre encore plus nécessaire et obligatoire du fait de ce que la planète a vécu en 2020.

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2. Développer un avantage compétitif

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Si votre entreprise est certifiée ISO 22301 et que vos concurrents ne le sont pas, vous aurez un avantage sur eux pour les clients sensibles à la continuité de leurs opérations. En outre, une telle certification peut vous aider à obtenir de nouveaux clients, en montrant votre bonne pratique anticipative.

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3. Réduire la dépendance aux spécialistes

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Fréquemment et peut être aussi dans votre entreprise, les activités critiques reposent sur quelques personnes difficiles à remplacer, une situation douloureusement démontrée lorsque ces personnes quittent l’organisation. Les dirigeants qui en sont conscients peuvent utiliser les pratiques de continuité des activités pour devenir beaucoup moins dépendants de ces personnes, qui en raison de solutions de remplacement mises en œuvre, qui en documentant des tâches complexes. Votre organisation devient plus stable et ceci en parfaite intégration dans votre Système de Management de la Qualité basé sur ISO 9001.

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4. Prévenir les dommages et limiter les pertes

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Dans un monde de services, de distribution de marchandises et de transactions mondialisé et en temps réel, chaque arrêt de prestations peut coûter cher. Et, même si vous estimez que votre entreprise n’est pas très sensible aux courtes périodes d’indisponibilité, les incidents perturbateurs peuvent vous coûter cher s’il n’y a pas de remédiation en place. En mettant en œuvre des pratiques de continuité d’activité conformes à ISO 22301, vous aurez anticiper. Que ce soit en empêchant les incidents perturbateurs de se produire, ou en devenant capable d’une récupération plus rapide ou en permettant à vos employés de rester en contact et opérationnel le plus possible, votre entreprise économisera de l’argent. Et, la meilleure chose de tous est que votre investissement dans ISO 22301 est beaucoup plus petit que les économies de coûts que vous obtiendrez. Prévoir est une mission du dirigeant et ISO 22301 vous y aidera.

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5. Améliorer votre productivité

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Le fait d’analyser les risques disruptifs et la façon de les éliminer, les éviter, les transférer, ou les limiter, aide souvent à identifier des dysfonctionnements dans l’organisation ou dans la pratique de l’exécution des tâches. Rechercher des solutions et pas seulement une stratégie, ce que la norme ISO 22301 s’attache à faire est une manière de trouver des pistes de meilleure pratique, plus fiable et/ou plus productive.  Le plan de continuité des activités annuellement mis à jour oblige également à penser aux nouveaux risques.

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Enfin si vous le connaissez, notre portail FRACTAL peut aussi être un élément stratégique de votre PCA car chaque collaborateur peut y trouver les éléments de ses missions lors d’activation du plan.

Si non, demandez-nous une démonstration !

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The post Un plan de continuité des activités avant le risque ! appeared first on FRACTAL-SWISS SA.