Une certification ISO permet d'assurer ses clients que la qualité des prestations et des produits d'une entreprise est un objectif de votre entreprise. Une certification ISO permet en interne de faciliter le travail de tous les collaborateurs et d'entrer dans un processus d'amélioration continue de la qualité au service des clients. L'analyse des risques est aussi une composante importante d'une certification ISO, et les mesures pour limiter les impacts et les conséquences des risques potentiels identifés.

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Qui peut faire une certification ISO ?

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Seuls les organismes accrédités peuvent délivrer un certificat ISO. Les experts en certification ISO et en qualité sont les consultants qui peuvent accompagner une entreprise pour aboutir à la visite d’un organe de certification ISO. FRACTAL-SWISS regroupe précisément ce type d'experts en certification ISO et management de la qualité.

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Comment commencer pour aboutir rapidement et à coût limité à une certification ISO ?

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Les normes ISO prescrivent le quoi et pas le comment ! Il n'est pas nécessaire de remplir des masses de documents pour une certification ISO. Il faut décrire ce que l'entreprise fait et comment et faire en sorte que cette description corresponde en permanence à la réalité. C'est ceci que l’organe de certification ISO viendra vérifier lors de son audit de 1 ou 2 jours après la préparation. Le logiciel FRACTAL peut vous aider à organiser la gestion de vos documents et de vos processus et de suivre la qualité de votre entreprise pour arriver rapidement à une certification ISO.

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FRACTAL-SWISS et son logiciel FRACTAL n'est utile que si l'on souhaite une certification ISO ?

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Non ! Le logiciel FRACTAL est avant tout un portail organisationnel. Il est facile une fois FRACTAL en place d'aller vers la certification ISO, si VOUS le désirez mais ce n'est pas obligatoire !

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Enfin si vous le connaissez, notre portail FRACTAL peut aussi être un élément stratégique de votre amélioration continue car vos collaboteurs peuvent y trouver les éléments important pour gérer la boucle de la qualité.

Si non, demandez-nous une démonstration !

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The post Pourquoi se certifier ISO en Suisse ? appeared first on FRACTAL-SWISS SA.

Le début 2020 a été stressant et très difficile pour toute la planète. Un risque majeur, plutôt négligé dans les analyses, mais prévisible, est apparu. Qui était prêt ?

La rupture brutale des activités, de quasiment tous les secteurs est rare mais pas impossible. Votre entreprise saurait-elle réagir rapidement et dans la bonne direction ?

Une préparation en amont est évidemment nécessaire et négligée dans la grande majorité des sociétés suisses sauf des banques et des services stratégiques.

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Ce chef  d’entreprise décontracté a-t-il doté sa société d’un PCA ?

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Il existe une norme ISO 22301:2019 qui est un « système de management de la continuité des activités» abrégé SMCA. C’est le terme le plus correct à utiliser, le terme PCA est cependant encore très utilisé dans la pratique.  La norme spécifie les exigences pour planifier, établir, mettre en œuvre, exploiter, surveiller, réviser, maintenir et améliorer de manière continue un système de management documenté pour se protéger contre les incidents perturbateurs, en réduire la probabilité d'occurrence, y répondre et s'en remettre lorsqu'ils surviennent.

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La certification ISO 22301 permet de :

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Les évènements perturbateurs pouvant être maîtrisé par un plan de continuité des activités sont par exemple : incendie, cyber attaques, rupture du réseau de téléphonie, etc.

Un sinistre peut vite mettre en péril l’organisation et ses relations commerciales.

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Les consultants de FRACTAL-SWISS SA peuvent vous accompagner pour mettre en place un SMCA selon la norme, afin que tous dans votre entreprise sachent que faire, où aller, avec quelles missions, avec qui et comment, en cas de risques avérés ayant pour conséquence un arrêt de certaines ou de toutes les activités.

Un arrêt d’alimentation électrique, une épidémie locale ou mondiale, une rupture des approvisionnements, une faillite de fournisseur, une attaque informatique, etc… tous les risques que nous identifions avec vous et avec des conséquences notables doivent être considérés dans votre système de management des activités SMCA.

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Une certification 22301 est en outre possible dans certains pays et prochainement en Suisse les organismes agréés s’y préparant, 2020 oblige…Mais le plan est utile sans certificat bien entendu !

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Nous élaborons le plan avec vous afin que les effets d’un risque sur votre activité soient maîtrisés et les coûts limités. Cette démarche permet aussi des gains en activité normale tant elle éclaire sur certains dysfonctionnements. Elle fait partie d’une bonne gestion de la qualité.

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Un PCA n’est pas utile que pour une situation d’urgence !

Nous voyons 5 avantages essentiels qu’une entreprise peut engranger avec la mise en œuvre de cette norme de continuité des activités en suivant la méthodologie de FRACTAL-SWISS SA.

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1. Respectez les exigences légales

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De plus en plus de pays définissent les lois et les règlements exigeant la conformité à la continuité des activités. Et au-delà des intérêts du gouvernement, les entreprises privées, notamment dans le secteur bancaire et financier, exigent également de leurs fournisseurs et partenaires qu’ils mettent en œuvre des solutions de continuité des activités. ISO 22301 fournit un cadre et une méthodologie adaptés et pragmatique pour réaliser le respect de ces exigences, en réduisant les efforts administratifs et opérationnels, ainsi que le nombre de pénalités éventuelles à payer. L’avenir pourrait la rendre encore plus nécessaire et obligatoire du fait de ce que la planète a vécu en 2020.

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2. Développer un avantage compétitif

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Si votre entreprise est certifiée ISO 22301 et que vos concurrents ne le sont pas, vous aurez un avantage sur eux pour les clients sensibles à la continuité de leurs opérations. En outre, une telle certification peut vous aider à obtenir de nouveaux clients, en montrant votre bonne pratique anticipative.

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3. Réduire la dépendance aux spécialistes

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Fréquemment et peut être aussi dans votre entreprise, les activités critiques reposent sur quelques personnes difficiles à remplacer, une situation douloureusement démontrée lorsque ces personnes quittent l’organisation. Les dirigeants qui en sont conscients peuvent utiliser les pratiques de continuité des activités pour devenir beaucoup moins dépendants de ces personnes, qui en raison de solutions de remplacement mises en œuvre, qui en documentant des tâches complexes. Votre organisation devient plus stable et ceci en parfaite intégration dans votre Système de Management de la Qualité basé sur ISO 9001.

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4. Prévenir les dommages et limiter les pertes

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Dans un monde de services, de distribution de marchandises et de transactions mondialisé et en temps réel, chaque arrêt de prestations peut coûter cher. Et, même si vous estimez que votre entreprise n’est pas très sensible aux courtes périodes d’indisponibilité, les incidents perturbateurs peuvent vous coûter cher s’il n’y a pas de remédiation en place. En mettant en œuvre des pratiques de continuité d’activité conformes à ISO 22301, vous aurez anticiper. Que ce soit en empêchant les incidents perturbateurs de se produire, ou en devenant capable d’une récupération plus rapide ou en permettant à vos employés de rester en contact et opérationnel le plus possible, votre entreprise économisera de l’argent. Et, la meilleure chose de tous est que votre investissement dans ISO 22301 est beaucoup plus petit que les économies de coûts que vous obtiendrez. Prévoir est une mission du dirigeant et ISO 22301 vous y aidera.

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5. Améliorer votre productivité

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Le fait d’analyser les risques disruptifs et la façon de les éliminer, les éviter, les transférer, ou les limiter, aide souvent à identifier des dysfonctionnements dans l’organisation ou dans la pratique de l’exécution des tâches. Rechercher des solutions et pas seulement une stratégie, ce que la norme ISO 22301 s’attache à faire est une manière de trouver des pistes de meilleure pratique, plus fiable et/ou plus productive.  Le plan de continuité des activités annuellement mis à jour oblige également à penser aux nouveaux risques.

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Enfin si vous le connaissez, notre portail FRACTAL peut aussi être un élément stratégique de votre PCA car chaque collaborateur peut y trouver les éléments de ses missions lors d’activation du plan.

Si non, demandez-nous une démonstration !

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The post Un plan de continuité des activités avant le risque ! appeared first on FRACTAL-SWISS SA.

Vous avez sans doute entendu parler de la RGPD et de la LPD. Que recouvrent ces deux acronymes et quelles obligations imposent-elles à une entreprise suisse ?

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Le Règlement général sur la protection des données (RGPD, en anglais GDPR) est le nouveau cadre juridique de l’Union européenne et de l’Espace Économique Européen qui gouverne la collecte et le traitement des données à caractère personnel des utilisateurs (UE 2016/679) depuis le 25 mai 2018. Il concerne les entreprises suisses qui recueillent de telles données de personnes membres de l’Union Européenne. Par exemple les hôtels, les banques, les médecins, les fiduciaires, les sociétés avec des clients en UE.

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Vos données clients sont-elles bien protégées?

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La LPD RS 235.1 est la loi suisse de 1992 qui vise à protéger la personnalité et les droits fondamentaux des personnes qui font l'objet d'un traitement de données par des personnes privées et des organes fédéraux. Elle est jugée dépassée et est en révision pour s’aligner avec la RGPD afin d’être en conformité avec l’UE dans le cadre de poursuites pénales notamment et de se rapprocher des exigences « Schengen » du règlement UE 2016/679.  Une loi intermédiaire (LPDS) est en vigueur depuis le 1.3.19, mais ne s’applique pas aux entreprises. Un projet de loi du 28.9.2018 a été déposé pour modifier la LPD.  Toutes les sociétés suisses devront s’y conformer.

Si vous avez des prospects ou des clients en UE, la RGPD peut s’appliquer à vos activités. Si vous avez un site Web collectant certaines données aussi. Si vous êtes sous-traitants d’une entreprise EU qui collecte des données aussi dans certains cas. Et la future LPD s’appliquera également.

Notamment le but du traitement des données sensibles recueillies doit être connue de la personne les déposant. Le saviez-vous ? En tant que « maître du fichier » vous avez des obligations à respecter et à faire savoir que vous les respectez !

Nous pouvons évaluer rapidement si votre entreprise est soumise à la RGPD et vous accompagner pour mettre en place les procédures nécessaires.

Le portail intranet FRACTAL que nous proposons pour améliorer votre organisation et le partage de l’information dans votre entreprise peut en outre vous simplifier la tâche.  

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<a name="rgpd1"></a>

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En complément

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L’acronyme RGPD signifie « Règlement Général sur la Protection des Données » (en anglais « General Data Protection Regulation » ou GDPR). Le RGPD encadre le traitement des données personnelles de résidents sur le territoire de l’Union européenne directement ou via des sous-traitants.<a name="rgpd2"></a>

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Oui dès l'instant qu'elles traitent des données personnelles de résidents de l'UE ou qu'elles assurent le stockage de données sensibles par exemple sur un site internet de prospection ou de clientèle. Si vous êtes certifié ISO 27001, le RGPD est pratiquement rempli. FRACTAL-SWISS SA vous accompagne avec plaisir vers la certification ISO 27001.<a name="rgpd3"></a>

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Ce sont les données « sensibles du point de vue des libertés et des droits fondamentaux ». Leur traitement est interdit sauf exceptions.

Selon la directive « le traitement des données à caractère personnel qui révèle l’origine raciale ou ethnique, les opinions politiques, les convictions religieuses ou philosophiques ou l’appartenance syndicale, ainsi que le traitement des données génétiques, des données biométriques aux fins d’identifier une personne physique de manière unique, des données concernant la santé ou des données concernant la vie sexuelle ou l’orientation sexuelle d’une personne physique sont interdits. »<a name="rgpd4"></a>

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Non, le RGPD impose des manières de gérer l’information des données personnelles du point de vue de : l’objectif du traitement, la transparence, et la sécurité. Ce sont avant tout ces points que nous analysons avec vous dans le cas de votre entreprise et nous vous accompagnons pour mettre les procédures et registres nécessaires en place.<a name="rgpd5"></a>

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data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A0%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22xs%22%3A%2212%22%2C%22sm%22%3A%22unset%22%2C%22md%22%3A12%2C%22lg%22%3A%22unset%22%2C%22is-centered%22%3A0%2C%22not-equalize%22%3A0%2C%22is-bg-clipped%22%3A0%2C%22xs-last%22%3A%22no%22%2C%22sm-last%22%3A%22unset%22%2C%22md-last%22%3A%22unset%22%2C%22lg-last%22%3A%22unset%22%2C%22xs-offset%22%3A%22unset%22%2C%22sm-offset%22%3A%22unset%22%2C%22md-offset%22%3A%22unset%22%2C%22lg-offset%22%3A%22unset%22%2C%22xs-pull%22%3A%22unset%22%2C%22sm-pull%22%3A%22unset%22%2C%22md-pull%22%3A%22unset%22%2C%22lg-pull%22%3A%22unset%22%2C%22xs-push%22%3A%22unset%22%2C%22sm-push%22%3A%22unset%22%2C%22md-push%22%3A%22unset%22%2C%22lg-push%22%3A%22unset%22%2C%22xs-overlap%22%3A%22no%22%2C%22sm-overlap%22%3A%22unset%22%2C%22md-overlap%22%3A%22unset%22%2C%22lg-overlap%22%3A%22unset%22%7D%7D%7D"][ffb_paragraph_2 unique_id="404k4qjh" 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L’AIPD est l’acronyme de : analyse d’impact relative à la protection des données. C’est un outil important pour la responsabilisation des organismes : elle les aide non seulement à construire des traitements de données respectueux de la vie privée, mais aussi à démontrer leur conformité au Règlement général sur la protection des données (RGPD). Elle est obligatoire pour les traitements susceptibles d’engendrer des risques élevés.<a name="rgpd7"></a>

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1. Une description détaillée du traitement mis en œuvre, comprenant tant les aspects techniques qu’opérationnels
2. L’évaluation, de nature plus juridique, de la nécessité et de la proportionnalité concernant les principes et droits fondamentaux (finalité, données et durées de conservation, information et droits des personnes, etc.) non négociables, qui sont fixés par la loi et doivent être respectés, quels que soient les risques ;
3. L’étude, de nature plus technique, des risques sur la sécurité des données (confidentialité, intégrité et disponibilité) ainsi que leurs impacts potentiels sur la vie privée, qui permet de déterminer les mesures techniques et organisationnelles nécessaires pour protéger les données.

On notera qu’analyse d’impact relative à la protection des données, AIPD (Data Protection Impact Assessment, terme retenu dans le RGPD) et PIA (Privacy Impact Assessment, terme plus commun utilisé dans d’autres régions du monde) sont synonymes.

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The post Votre entreprise Suisse et RGPD/LPD/ISO 27001? appeared first on FRACTAL-SWISS SA.

Le deuxième objectif de l’atelier est de présenter des outils facilitant la mise en place et l’utilisation du SCI. Afin de maintenir à jour le SCI, des solutions optimisées et facilement adaptables à la taille et à la complexité des organisations sont aujourd’hui disponibles. Au-delà d’une gestion opérationnelle facilitée, c’est toute l’entité qui élève ainsi son niveau de fiabilité.

Au travers de leur témoignage, les dirigeants d’une entreprise et d’une administration communale mettront en évidence l’apport d’une démarche approfondie d’amélioration du SCI. Car le Système de Contrôle Interne se doit lui-aussi d’être rentable![/ffb_param][/ffb_section-heading_2][/ffb_column_1][/ffb_section_0][ffb_section_0 unique_id="2jcokd24" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A0%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22type%22%3A%22fg-container-large%22%2C%22no-padding%22%3A0%2C%22no-gutter%22%3A0%2C%22gutter-size%22%3A%22%22%2C%22match-col%22%3A0%2C%22force-fullwidth%22%3A0%7D%7D%7D"][ffb_column_1 unique_id="2jcokd26" 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Espace de l’Europe 21
2000 Neuchâtel

Salle 346 (3e étage)
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Campus Arc 1 se situe à 500 m à l’est de la gare de Neuchâtel
Arrêt de bus: Gare / Blaise Cendrars[/ffb_param][/ffb_section-heading_2][/ffb_column_1][/ffb_section_0][ffb_section_0 unique_id="2jcpu7d5" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A0%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22type%22%3A%22fg-container-large%22%2C%22no-padding%22%3A0%2C%22no-gutter%22%3A0%2C%22gutter-size%22%3A%22%22%2C%22match-col%22%3A0%2C%22force-fullwidth%22%3A0%7D%7D%7D"][ffb_column_1 unique_id="2jcpu7d6" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A%220%22%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22xs%22%3A%221%22%2C%22sm%22%3A%22unset%22%2C%22md%22%3A%221%22%2C%22lg%22%3A%22unset%22%2C%22is-centered%22%3A%220%22%2C%22not-equalize%22%3A%220%22%2C%22is-bg-clipped%22%3A%220%22%2C%22xs-last%22%3A%22no%22%2C%22sm-last%22%3A%22unset%22%2C%22md-last%22%3A%22unset%22%2C%22lg-last%22%3A%22unset%22%2C%22xs-offset%22%3A%22unset%22%2C%22sm-offset%22%3A%22unset%22%2C%22md-offset%22%3A%22unset%22%2C%22lg-offset%22%3A%22unset%22%2C%22xs-pull%22%3A%22unset%22%2C%22sm-pull%22%3A%22unset%22%2C%22md-pull%22%3A%22unset%22%2C%22lg-pull%22%3A%22unset%22%2C%22xs-push%22%3A%22unset%22%2C%22sm-push%22%3A%22unset%22%2C%22md-push%22%3A%22unset%22%2C%22lg-push%22%3A%22unset%22%2C%22xs-overlap%22%3A%22no%22%2C%22sm-overlap%22%3A%22unset%22%2C%22md-overlap%22%3A%22unset%22%2C%22lg-overlap%22%3A%22unset%22%7D%2C%22b-m%22%3A%7B%22mg-xs%22%3A%7B%22r%22%3A%2210%22%7D%7D%7D%7D"][ffb_icons_2 unique_id="2jcpui96" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A%220%22%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22icn%22%3A%7B%22icons%22%3A%7B%220-%7C-icon2%22%3A%7B%22icon2%22%3A%7B%22radius%22%3A%22radius-3%22%2C%22link%22%3A%7B%22type%22%3A%22mailto%3A%22%2C%22mailto%22%3A%22melanie.gagnebinbrown%40he-arc.ch%22%7D%2C%22bg-color%22%3A%22%2355acee%22%2C%22bg-hover-color%22%3A%22%2355acee%22%7D%7D%7D%7D%2C%22align%22%3A%22text-left%22%2C%22align-sm%22%3A%22%22%2C%22align-md%22%3A%22%22%2C%22align-lg%22%3A%22%22%2C%22padding%22%3A%22%22%7D%7D%7D"][ffb_param route="o gen icn icons 0-|-icon2 icon2 icon"]glyphicon glyphicon-user[/ffb_param][/ffb_icons_2][/ffb_column_1][ffb_column_1 unique_id="2jcpu7d7" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A%220%22%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22xs%22%3A%2210%22%2C%22sm%22%3A%22unset%22%2C%22md%22%3A%2210%22%2C%22lg%22%3A%22unset%22%2C%22is-centered%22%3A%220%22%2C%22not-equalize%22%3A%220%22%2C%22is-bg-clipped%22%3A%220%22%2C%22xs-last%22%3A%22no%22%2C%22sm-last%22%3A%22unset%22%2C%22md-last%22%3A%22unset%22%2C%22lg-last%22%3A%22unset%22%2C%22xs-offset%22%3A%22unset%22%2C%22sm-offset%22%3A%22unset%22%2C%22md-offset%22%3A%22unset%22%2C%22lg-offset%22%3A%22unset%22%2C%22xs-pull%22%3A%22unset%22%2C%22sm-pull%22%3A%22unset%22%2C%22md-pull%22%3A%22unset%22%2C%22lg-pull%22%3A%22unset%22%2C%22xs-push%22%3A%22unset%22%2C%22sm-push%22%3A%22unset%22%2C%22md-push%22%3A%22unset%22%2C%22lg-push%22%3A%22unset%22%2C%22xs-overlap%22%3A%22no%22%2C%22sm-overlap%22%3A%22unset%22%2C%22md-overlap%22%3A%22unset%22%2C%22lg-overlap%22%3A%22unset%22%7D%7D%7D"][ffb_section-heading_2 unique_id="2jcq0oi9" data="%7B%22o%22%3A%7B%22gen%22%3A%7B%22ffsys-disabled%22%3A%220%22%2C%22ffsys-info%22%3A%22%7B%7D%22%2C%22repeated-lines%22%3A%7B%220-%7C-h2%22%3A%7B%22h2%22%3A%7B%22text-is-richtext%22%3A%220%22%7D%7D%2C%221-%7C-paragraph%22%3A%7B%22paragraph%22%3A%7B%22text-is-richtext%22%3A%220%22%7D%7D%7D%7D%2C%22clrs%22%3A%7B%22text-align%22%3A%22left%22%2C%22text-align-sm%22%3A%22left%22%2C%22text-align-md%22%3A%22left%22%2C%22text-align-lg%22%3A%22left%22%7D%7D%7D"][ffb_param route="o gen repeated-lines 0-|-h2 h2 text"]Contact[/ffb_param][ffb_param route="o gen repeated-lines 1-|-paragraph paragraph text"][/ffb_param][/ffb_section-heading_2][/ffb_column_1][/ffb_section_0]

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